Q: How do I book a time slot?

A: Please visit our “book now” section, or give us a call to arrange a time slot for you and your team.

Q: I am not able to attend during any of the available times on your booking page. What can I do?
A: Check back often, we update our Facebook page regularly, or you can subscribe to our mailing list for updates and news! Please send us an email or give us a call and we can see if we can either fit you in, or add in a time that works for you and your group during hours that we are not on-site.

Q: What if I only have a group of two or three people, but want to book a time?
A: No problem, all bookings are private, once a booking is made, other time slots will automatically close.

Q: Will I be scared?
A: Some of our rooms offer a "creepy" element to them, please see room descriptions for further information.

Q: I want to play with my friends only, what should I do?
A: No problem, all bookings are private, once a booking is made, other time slots will automatically close.

Q: Are tickets refundable?
A: Tickets are non-refundable once paid for. No exceptions

Q: Will you wait for me and my friends if we are running late?
A: Please let us know if you are running a few minutes late due to unavoidable circumstances, we will try to accommodate. However, it will be up to the remainder of the group and time constraints if we can wait for you. Please try to arrive 10-15 minutes early for your hour. Please note: tickets will unfortunately not be refunded if you miss your time.

Q: Are tickets transferable to my friend?
A: Yes. You can give/sell your tickets to another person at no inconvenience to you or your wallet.

Q: Can I take photos or video in the room?
A: Photos and videos are not allowed, we want to ensure that the experience is fresh for all of our customers. We’ll take a group photograph at the end of your experience and post it on social media, your permission is required.

Q: Do you have a waiting/cancellation list?
A: No, but you can check back via email or by giving us a call.

Q: Can kids play the game?
A: Yes, children under 14 years of age must be accompanied by an adult. Children will need a guardian/parent’s signature on the waiver in order to play, please contact us for a copy of the waiver.

Q: We want to play the game as our team-building activity. Is it possible?
A: Absolutely! We have great options for team building, please call with special requests and to book two or more rooms at the same time.

Q: Can you accommodate large groups?
A: We are able to accommodate up to 35 people at one time. Please call to arrange this special type of booking.

Q: How can I practice my detective skills before taking on a room at The Hour?

A: Visit online versions of Escape the Room games to get an idea of the fun you will have at The Hour St. Catharines!

Q: Will you let us out of the room if our team doesn’t find the last clue?
A: Of course! Otherwise how on Earth would we continue to run this game legally? :)


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400 St. Paul Street
St Catharines, Ontario